Check your Spam/Promotions or "All Mail" folders to be sure it didn't filter off. If you still need help contact firstname.lastname@example.org.
Registrations expire after 1 hour, so be sure to respond right away. If you do and still get an error, please contact email@example.com.
A device code is only needed to log in if you have activated two-step authentication (2FA) on your account. If you have not requested this security upgrade, you may leave this field blank when logging in.
Special Reserve Games is committed to small-batch enjoyment for collectors. Registration and other forms of verification are intended to be a convenience for you to keep all your digital goods and order info in one place – but they also mitigate fraud and scalping, helping to assure that our Reserves are available for game collectors.
If an item is available as a freestanding purchase, it will be clearly stated on our website, but most of our goods will only be available as part of a Reserve. We produce extremely limited quantities of our Reserves and collectibles. Items shown with any individual bundle or package may not be replaced or transferred.
Once your payment has been verified and the shipment has been accepted at the warehouse, you will receive an email with a subject line that reads, "Your Special Reserve Games order from <date> is complete." This should be the second email you receive after purchase; scroll to the bottom for your Steam keys.
If you do not, please contact us at firstname.lastname@example.org.
Purchasing and Payment
We accept major credit cards and Paypal. Note that your billing information must match what’s on file with your issuing bank. Prepaid credit cards are not supported.
Because our products typically leave the warehouse immedately after ordering, and often contain redeemable digital items also immediately, we are unable to offer refunds. Please order carefully. Due to the limited quantities we produce, we may not be able to exchange items damaged by local carriers in transit. If significant and documented damage occurs during shipment, we will make every effort to assist you; please contact email@example.com.
Transaction errors are typically associated with bad billing address information, a problem at your issuing bank, or too many orders placed in rapid succession, which triggers fraud protection. Before you contact us about these errors, please contact your issuing bank to be sure there are no problems on your card. You will also not be able to complete your order if you are ordering from behind a VPN.
Every item that leaves our warehouse is handled by hand and inspected to be sure it is in premium condition. Due to the limited quantities we produce, there may not be stock to exchange items damaged by the carriers in transit. If significant and documented damage occurs during shipment, we will make every effort to assist you; please contact firstname.lastname@example.org. You must provide photos of the damaged items, and may be asked to initiate a claim with the shipper.
Please note that as we are selling to collectors, we take measures to assure that no PS4 disc leaves our warehouse floating loose in the box. A loose disc points to aggressive handling or bouncing during shipping. For these reasons and because our products are so limited, we cannot offer exchanges if your disc arrives floating in its box. Fortunately, it is rare to see any actual damage from a floating disc and your game should still be perfectly protected.
If you're planning not to open your copy or you want to give it as a gift, this helpful video provides a tutorial on how to get it back into place without any damage to box or artwork. Magic!
We are working on this option for the future but it is not yet available at this time. The buyer is responsible for additional taxes, customs or fees due in your country; SRG cannot be held responsible for these additional costs and cannot offer refunds if such charges are incurred in your country. If you refuse your shipment because taxes or duties are charged by your country, we cannot offer a refund, so please order carefully. Due to the limited nature of our collectible editions, all sales are final.
Yes, our system will deliver a shipping notification with package tracking information to the email you registered with us.
Email us with your updated address as soon as possible: email@example.com.
Shipments are generally handled by Fedex, or sometimes USPS in the United States depending on optimized rates; some shipments are handed off to local postal carriers in certain locations, in order to offer the most affordable pricing to our customers. We are also working on multiple shipping options for a range of rates and handling.
Vita releases are already underway for some Reserves we have in store; this option varies based on the game and platform capacity by title. Not every game will be released on all platforms. While we would love to release on Xbox in the future and do plan to finalize that option, it is not available at this time.
Patches can be downloaded from the Playstation Network and applied on your PS4 hard drive to both physical and digital versions of the game. While we endeavor to always include at least relevant Day 1 or other early patches on our PS4 pressings, the production time on these discs is significant and we will never be able to wait for every patch. You may be required to download additional content if the game is patched after pressing for the game to work effectively; you will only need to do this once per patch, not every time you play.
You may want to consider following social media accounts for your game’s developer, where patch information is usually kept up to date.
Special Reserves are special in part because of their extremely limited quantities. We don’t rule out the idea of updates on a special title at some point down the line, but we will not manufacture more of any Reserve just because it sells out…when they’re gone, they’re gone.
We do hold aside a handful of each item for replacement when items or lost or damaged by the shipper; these are very limited quantities. If no replacements are needed, we won't be reopening the online sales to sell them off, but if you're lucky, you might find us with rare leftover copies at games conventions or other events!
Many of our PS4 titles are also distributed with alternate covers by Limited Run Games; we’ll endeavor to notify fans at release when an LRG co-release is also planned.
You can reach Sarge and the customer support team at firstname.lastname@example.org