FAQ

STORE STATUS


WHY AM I AM UNABLE TO PURCHASE ANYTHING FROM YOUR STORE?

All sales from our website have ended as of November 5th, 2023.

You may have noticed that we've been more fully supporting and involved in Devolver's physical retail production. If you get the most recent Devolver book, THE ART OF WIZARD WITH A GUN, and you compare that book to our last SRG book (THE ART OF CULT OF THE LAMB), you'll see pretty much the same team listed on the credits page. You'll also see the quality of this book is EXACTLY at the level of our premium SRG hardcovers.

You may also have discovered that some of our SRG books have appeared in retail editions or simply been bought by and resold by retailers. An UNSIGNED edition of the LOOP HERO ENCYCLOPEDIA is now available at the Devolver Amazon store, as one example.

We've also told you that our team did the design work for the retail physical edition of WIZARD WITH A GUN (which is available to preorder now... we recommend the Deluxe) and rest assured we are doing design work for other Devolver retail titles. In other words, SRG has been expanding behind-the-scenes to becoming "Devolver Physical" in many respects... Devolver Digital is the name, but the game has always been bigger than digital. Devolver has always been committed to doing things the best and right way when it comes to its physical forays into the "real world."

All this is to say that we have been transitioning toward focusing on retail support and broader support for "Devolver Physical." As Devolver grows, and as developers take more risks on creating ambitious and unconventional games, we will focus more fully on supporting these great indie games in the best way possible.

Also, in this new world of unstable supply chains and increased shipping costs, we want to make sure that you have more options for physical games (through your local retailers and through larger companies that can offer you free shipping in some cases), so that you can spend the money that in some cases you might pay on expensive overseas shipping on actual great games instead.

We're so grateful for your support over the years and look forward to continuing to make great physical products for you. Team SRG is going to keep turning great Devolver games into great physical editions. The exact manner of how we've been doing that has been changing, and will continue to change, so keep watching our social and reading this newsletter for the latest news!


 

ACCOUNTS


IS MY PERSONAL DATA SECURE?

We remain fully committed to your privacy and the security of your data. For more information, please view our Privacy Policy.


 

GENERAL INFO


WHAT'S THE DIFFERENCE BETWEEN YOUR GAMES AND RETAIL EDITIONS?

We are not the publisher of any retail games (with the exception of DEMON THROTTLE, where we have partnered with retail as one of the publishers). Retail games are sold separately by others. From time to time, you might see the same games sold in retail editions, but we cannot answer detailed questions about retail since they are not our editions.

Our games usually feature the following:

  • Sequential numbering
  • Instruction booklets (printed, inside the game case)
  • Premium, custom-made, high-quality paper
  • Multiple print treatments, including UV, embossing, and debossing
  • Collectible Reserve boxes, the most premium on the market

We are a small company and these quality standards are only possible to uphold due to the attention that we can provide to each game. For this reason, our games typically cost more than retail editions, although we try to keep costs down as a service to our fans. For the same reason, from time to time we allow some small indie retailers (like PNP Games) to resell a limited number of our products, but these are the same games we are selling on our site, not differing editions.

We are always happy for the developers we work with when fan support of our editions helps their games attract the attention of retail and bring great games more opportunities, but we cannot answer detailed questions about retail since they are not our editions.

 

WHAT IF A PATCH COMES OUT ON A GAME AFTER I’VE BOUGHT THE PHYSICAL VERSION?

While we endeavor to always include relevant patches in our physical versions, the production time on these games is significant and we will may not be able to wait for every patch. In these cases, your console may prompt you to download patches. You will only need to do this once per patch, not every time you play. 

You may want to consider following the social media accounts for your game’s developer, where patch information is usually kept up to date.

 

HOW DO I ASSEMBLE THE ART PRINT EASEL THAT CAME WITH MY ORDER?

You can see visual instructions on how to assemble our complimentary art print easel at this link.